Skip to main content

Notification Settings

AccessLedger can send email notifications for request lifecycle events and expiry reminders.

Settings are organization-scoped and controlled by admins.

Open Settings​

Go to Settings -> Notification Settings.

Prerequisites​

  • SMTP must be configured on the server by the deployment operator.
  • Recipients must have verified email addresses.

If SMTP is not configured, the app still works, but emails are not delivered.

Reminder Cadence​

The Reminder days before expiry field is a comma-separated list of positive integers.

Example:

  • 7,3,1

This schedules reminders before access expires:

  • 7 days before
  • 3 days before
  • 1 day before

Access request durations are short (1, 4, or 24 hours). If a request is already within one or more reminder windows, reminders are queued as soon as possible.

What Emails Are Sent​

AccessLedger can send:

  • Request created notifications to approvers/admins
  • Request approved notifications to requester/admins
  • Request denied notifications to requester/admins
  • Request closed notifications to approver/admins
  • Access expiring reminders
  • Access expired reminders

Troubleshooting​

If you are not receiving emails:

  • Confirm the email address is correct.
  • Confirm the email address is verified.
  • Check spam or quarantine.
  • Confirm reminder cadence is configured as expected.
  • Confirm SMTP is configured in deployment environment variables.